Raise the concern
Set out what happened, who was involved and what outcome you are seeking.
Complaints Procedure
How concerns are reviewed and responded to.
Complaints procedure
How concerns are handled
How concerns are reviewed and responded to.
If a concern is raised, it should be acknowledged promptly, reviewed by an appropriate senior person and answered clearly once the facts have been checked.
Contact us
Review
The issue is reviewed against the engagement scope, correspondence and work completed.
Response
A written response explains the outcome and any next steps.